You’ve heard that SignUp4 is the right provider for your strategic meetings management needs. How can you be sure? Get the FAQs:
How does SignUp4 differ from StarCite, Cvent, RegOnline and other event management software in the industry?
SignUp4 is a “pure play” provider of comprehensive event management software solutions for a broad range of strategic meetings management needs. Unlike some of its larger competitors, SignUp4 does not serve as a destination bookings broker or travel industry market‐maker, choosing to avoid the often conflicting interests that these competitors juggle in trying to serve both sides of the vendor negotiation equation simultaneously.
SignUp4 is also the only major provider of online registration and event management tools that doesn’t charge a per‐registrant or per‐event fee, transaction fees or other hidden charges.
How are SignUp4’s products delivered to its customers? As stand alone, packaged software product bundle or as a “hosted” service?
SignUp4 delivers its products via a hosted, “Software as a Service” (SaaS) distribution model. All services are accessed via a secure website. This not only provides easy customer access from anywhere there is Internet access, but also enables the company to provide ongoing maintenance and new services upgrades with minimal effort at no cost to customers.
How do SignUp4’s customers pay for these event management products and services?
SignUp4 charges a flat per‐user license fee that allows users to create and manage an infinite number of meetings and events. Unlike customers of other providers, SignUp4’s customers are not saddled with the significant per‐registrant charges, transaction fees or other hidden usage fees charged by many of its competitors. This flat fee pricing also allows SignUp4’s customers to better manage their meetings costs by knowing the full cost of using its products are in advance.
How does SignUp4 handle customer support?
Every SignUp4 user receives unlimited instructor‐led classes at SignUp4 UniversityTM, a unique service that leads new users through the features and benefits of the company’s products. Ongoing customer support is provided for the length of the customer contract, delivered by the company’s own in‐house team of event management and travel planning experts.
Who are SignUp4’s customers and where does the company sell its products?
SignUp4’s products are used by a wide range of large and small enterprises, including 35 Fortune 100 companies and hundreds of smaller business enterprises with users in over 22 countries around the globe. We also work with many third party service providers including travel agencies and meeting planners. Want to know more? Visit our “Clients” page on our website.
How often do you release new products?
SignUp4’s event management software development team functions on agile methodology. This means that each 4 weeks the team releases new functionality. This code is tested during the week following the release and then the new code is released to production.
How do you research the marketplace for ideas for new functionality?
Each month we conduct both online and phone surveys of our client and prospect base to understand what their current needs are. These suggestions are then converted into user stories that are then developed.
Do I need to know how to write in HTML code in order to build a registration site?
No. The application is built for the non-technical user. Therefore, anyone with basic windows knowledge will have the ability to build websites with our technology
Can I mimic my corporate website with your online registration application?
Yes, by using our build-your-own template you can have an online registration site look exactly like your corporate website. Please keep in mind that this will require a user with a higher understanding of html.
Do you all have a hotel sourcing tool?
Yes, SignUp4 does offer a sourcing application called eRFP. The difference between ours and other applications offered in the industry is that we do not charge the hotels to be a part of the database- either by advertising or commissions. We feel the client will get the best possible quote from the hotel if they are not paying SignUp4 any fees.
Does SignUp4 offer an application where I can track my meeting spend and budgeting?
Yes, we do have a full suite of event management products. The module where you can track meeting and vendor spend is done with our Spend Management System.
If I use your Travel Management System am I going to be charged PNR transaction fees?
No, SignUp4 is directly integrated to all the major Global Distribution Systems. This allows users to access and report on GDS data without incurring transactional fees.
Is your application integrated with online booking tools?
Yes, SignUp4 has partnered with all major providers of online registration and booking tools in order to allow meeting attendees to be passed directly into the desired booking tool from the registration form.
How does the SignUp4 pricing structure work?
SignUp4 offers an unlimited usage model. We DO NOT charge per registration or per event. With an unlimited user license you receive unlimited events, online registrations, customer service and training for a low, flat fee.
Do you have the ability to generate custom reports for any question on the registration form?
Yes, with our true custom reporting capabilities you are able to compile information and data through the entire registration form into one centralized report. Additionally, with the use of our Public Reporting Link you are able to send a self updating hyperlink, in the form of an email, to whoever you like. You do not have to rebuild reports!
How many users can be logged into the system at one time?
Only one person may be logged into the system at any given point in time with the same user ID and password.
Can you take payments for your events with SignUp4 and is there a charge for that?
Yes, you can take payments for your events through SignUp4 and we don’t charge any fees for that. The two things you need in order to make this possible are a merchant account and a gateway account
What Global Distribution Systems (GDS) do you integrate with?
We integrate with Worldspan, Sabre, Apollo and Amadeus.
Is your system “Template” driven?
Yes, our system is template driven, but all our templates are 100% customizable. Each content page can look and feel any way you would like by placing pictures and content anywhere you would like.
Where is SignUp4’s Client Services staff based?
SignUp4’s training and support staff is located in our Atlanta, GA-based headquarters.
How easy is it to learn the application?
Upon entering into an agreement with SignUp4, your account is activated and ready-for-use immediately. Typically our clients are trained and using the application efficiently within the first two weeks of joining SignUp4.
