SignUp4 provides event planning software for corporations to manage all aspects event planning, from online registration to travel and spend. All of our products are developed, sold and supported in our Atlanta, GA. office.

If you would like to submit your resume for consideration for open positions, please inquire at jobs@SignUp4.com

No phone calls, please.

SignUp4 is an equal opportunity employer.

Sr. Software Engineer
Client Services

Sr. Software Engineer

SignUp4 has multiple web based software based products for the Event, Meeting and Travel Markets that are .NET‐based and SQL database driven applications used in a 24/7 SaaS offing. We are looking for experienced developers to continue
development of these current products as well as develop new products, features, and modules. Developer: researches, designs, develops, configures, integrates, tests and maintains existing and new business applications in a Scrum environment using Visual Studio 2010 while adhering to company technologies, processes, and disciplines. Work close with the Software Architect, Product Owners and UI Designers. Applicants should expect to be working with industry-standard NET-based architectures to develop web-based solutions in an n-tier environment, with multi-node and sites that have logical and physical separation.
•Designing and implementing new features for current product offerings

•Maintaining and resolving bugs in current product offerings

•Designing and implementing new products and services forour customers

•Performs analysis of complex functional and business requirements

•Prepares code stubs for others to consume

•Completes code to implement solutions

•Designs solutions for others to code

•Participates in cross-functional teams

•Designs, prepares and executes tests cases

•Develops innovative team solutions to complex problems

•Contributes to strategic architecture and design direction for teams

•Consults with team members, employees, customers and partners

Relocation Covered: No

Manages Others: No

Agencies: No

Local Candidates Only: Yes

FLSA Status: Exempt

Telework : Light

Remote: No

Client Services Technical Analyst

Reports To:     Client Services Manager

FLSA Status:  Exempt

Summary

Supports technical needs on a Software as a Service platform for users in the Event Management field.

Essential Duties and Responsibilities

• Handles recognition, research, isolation, resolution and follow-up for routine user issues; triages and escalates more complex issues.
• Tracks incoming calls and emails using Salesforce. Maintains history records and related issue documentation in FogBugz.
• Consults with system programmers to explain software issues or to recommend changes to the software platform.
• Performs other related duties and tasks as necessary or as assigned.

• Teaches clients on the software platform via the SignUp4 University and custom training sessions.

Education/Experience

Two Year College Degree or minimum 2 year related experience and/or training; or equivalent combination of education and experience.  Event planning experience is a plus. Proven track record of solid, progressive client service skills, which result in consistent client satisfaction.  Exemplary communication skills—oral and written.

Language Ability

Ability to read and interpret documents such as procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of clients or employees of organization.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have working knowledge of the Microsoft Office Suite and Internet software.  HTML, Flash, and Dreamweaver are a plus however will train the right person.

Certificates and Licenses

No certifications needed.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

This job description should not be construed to imply that these requirements are the exclusive standards of the position.  Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.