SignUp4 Careers

SignUp4 provides event management software for corporations to manage all aspects event planning, from online registration to travel and spend. All of our products are developed, sold and supported in our Atlanta, GA. office.

If you would like to submit your resume for consideration of our available careers and job opportunities, please inquire at jobs@SignUp4.com

No phone calls, please.

SignUp4 is an equal opportunity employer.

Application Support Representative

We are seeking (1) Application Support Representative (ASR) to provide tier 1 support to SignUp4’s ever growing client base. The ASR position operates with a high level of responsibility and accountability, facilitating the delivery of world class service, application support, and client retention. An ASR will be tasked to track, triage and support SignUp4’s Strategic Meeting Management suite via email, phone and chat.

Ideal Candidate
An ideal ASR will be client centric, patient and able to administer adequate communication via email, chat and phone.  This candidate should also be quality focused, self-motivated and a detailed oriented individual who enjoys working in a fast-paced, growing and changing environment. An understanding of web based application use and basic troubleshooting skills are also a requirement for this ASR.
                Additional encouraged traits:

  • HTML and JavaScript experience
  • Experience using Salesforce, FogBugz, and text editor tools
  • Freelance Web design experience
  • Event planning experience

Job Functions

  • Delivers functional and pro-active usage of SignUp4’s Event Management System (EMS), both existing and in development.
  • Tracks, expedites, coordinates, and monitors client’s support needs, development requests and inquiries through SignUp4’s internal CRM systems.
  • Troubleshoots and triages application issues to maintain Master Service Level agreement.
  • Works as a team to help other Support team members to accomplish team goals.
  • Constructs and maintains positive, long term business relationships with all clients, both internal and external, for the purpose of delivering consistent exemplary service to the impacted end user.
  • Prioritizes time to complete assigned tasks while managing a fluctuating volume of support tickets.
  • Manages work to ensure timely resolution of customer issues and keeps management informed of escalated issues and status.
  • Attends team meetings, conference calls, and training classes.
  • Possible on-call after hours support during performance degradation or outage incidents.

Personal Qualities

  • Patient and detail oriented customer service skills.
  • Solid organizational and time management skills are a must.
  • Must be able to demonstrate strong interpersonal skills with team members, vendors and counterparts.
  • Must be able to work in a fast changing environment.

Requirements

  • At least a two year college degree or minimum 5 year related experience and/or training; or equivalent combination of education and experience.
  • Proven track record of solid, progressive client service skills and technical skills, which result in consistent client satisfaction.
  • Proficient in the use of the Microsoft Office Suite, internet browsers (IE, Firefox, Chrome, Safari, etc) and other cloud based software.
  • Exemplary communication skills – oral and written.
  • Solid troubleshooting, problem solving, and administration of web applications.
  • Ability to read and interpret documents such as procedure manuals; write routine reports and client facing correspondence; speak effectively before groups of clients or employees of organization.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
  • Ability to manage change
  • Even-tempered demeanor with ability to be flexible in a fast-paced environment.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Sales Executive

As SignUp4 is a direct sales driven company, the primary objectives of this position are to generate qualified opportunities, manage them throughout the sales cycle and consistently close deals to meet/exceed revenue targets as assigned by leadership. This position will play an integral role in the success and growth of our organization by collaborating on sales and marketing initiatives and supporting operational processes that help drive revenue and market share.

Qualifications

  • Strong sales skills ranging from lead generation to close as well as the continued development of the client relationship
  • 2-4 (Jr. Rep) or 5+ (Sr. Rep) years of SaaS or interactive media sales experience with a proven track record of exceeding expectations
  • A strong history of delivering high level presentations to all levels of prospects including but not limited to c-level executives
  • Strong oral, written, and presentation skills; intermediate to advanced usage of MS Office suite (i.e. Word, PowerPoint, Excel) a must
  • Analytical and research skills including the ability to research a topic and present findings and recommendations/li>
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Proven ability to be flexible and work hard, both independently and in a team environment with changing priorities
  • Experience with Salesforce.com is highly preferred

Education/Experience

  • 4-year degree from accredited university plus 2-4 (Jr. Rep) or 5+ (Sr. Rep) years sales experience with strong, documented track record of exceeding expectations

Position Offers

  • Competitive wages, base salary
  • Uncapped commissions
  • Special incentives/bonuses
  • Sales training
  • Innovative sales tools
  • Comprehensive benefits package (health, dental, vision, vacation, 401k)

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Business Development Representative (BDR)

As a sales driven company, our main goal is to support our sales team in achieving the sales objectives of our company. This position will play a key role in supporting our sales team through lead generation, collaborating on marketing initiatives and supporting operational processes.

Responsibilities

  • Use Salesforce.com to manage a database and log activity
  • Perform outbound calls to generate sales opportunities
  • Perform other lead generation focused activities in line with Marketing campaigns
  • Set qualified appointments for the Sales team
  • Research companies outside of current database to determine the opportunity potentials/li>
  • Prepare accurate reports as defined by management
  • Other duties may be assigned to meet business needs

Requirements

  • Highly motivated
  • Positive Attitude
  • BS/BA preferred and/or 2-years equivalent experience
  • Ability to work as a team and individually
  • Strong verbal communication skills
  • Desire to break into the sales industry

Position Offers

  • Competitive wages, base salary
  • Uncapped commissions
  • Special incentives/bonuses
  • Sales training
  • Innovative sales tools
  • Comprehensive benefits package (health, dental, vision, vacation, 401k)

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.