SignUp4 Careers

SignUp4 provides event management software for corporations to manage all aspects event planning, from online registration to travel and spend. All of our products are developed, sold and supported in our Atlanta, GA. office.

If you would like to submit your resume for consideration of our available careers and job opportunities, please inquire at jobs@SignUp4.com

No phone calls, please.

SignUp4 is an equal opportunity employer.

Sales Executive

As SignUp4 is a direct sales driven company, the primary objectives of this position are to generate qualified opportunities, manage them throughout the sales cycle and consistently close deals to meet/exceed revenue targets as assigned by leadership. This position will play an integral role in the success and growth of our organization by collaborating on sales and marketing initiatives and supporting operational processes that help drive revenue and market share.

Qualifications

  • Strong sales skills ranging from lead generation to close as well as the continued development of the client relationship
  • 2-4 (Jr. Rep) or 5+ (Sr. Rep) years of SaaS or interactive media sales experience with a proven track record of exceeding expectations
  • A strong history of delivering high level presentations to all levels of prospects including but not limited to c-level executives
  • Strong oral, written, and presentation skills; intermediate to advanced usage of MS Office suite (i.e. Word, PowerPoint, Excel) a must
  • Analytical and research skills including the ability to research a topic and present findings and recommendations/li>
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
  • Proven ability to be flexible and work hard, both independently and in a team environment with changing priorities
  • Experience with Salesforce.com is highly preferred

Education/Experience

  • 4-year degree from accredited university plus 2-4 (Jr. Rep) or 5+ (Sr. Rep) years sales experience with strong, documented track record of exceeding expectations

Position Offers

  • Competitive wages, base salary
  • Uncapped commissions with special incentives/bonuses
  • Sales training and innovative sales tools
  • Comprehensive benefits package (health, dental, vision, vacation, 401k)

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Business Development Representative (BDR)

As a sales driven company, our main goal is to support our sales team in achieving the sales objectives of our company. This position will play a key role in supporting our sales team through lead generation, collaborating on marketing initiatives and supporting operational processes.

Responsibilities

  • Use Salesforce.com to manage a database and log activity
  • Perform outbound calls to generate sales opportunities
  • Perform other lead generation focused activities in line with Marketing campaigns
  • Set qualified appointments for the Sales team
  • Research companies outside of current database to determine the opportunity potentials/li>
  • Prepare accurate reports as defined by management
  • Other duties may be assigned to meet business needs

Requirements

  • Highly motivated
  • Positive Attitude
  • BS/BA preferred and/or 2-years equivalent experience
  • Ability to work as a team and individually
  • Strong verbal communication skills
  • Desire to break into the sales industry

Position Offers

  • Competitive wages, base salary
  • Uncapped commissions
  • Special incentives/bonuses
  • Sales training
  • Innovative sales tools
  • Comprehensive benefits package (health, dental, vision, vacation, 401k)

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Director – Application Support

SignUp4, LLC, the leading provider of strategic event management software, technology and services for the enterprise business event planner and travel planning marketplace is actively looking for a Director of Application Support to develop and implement strategic direction for its Application Support division. This division must consistently deliver a unique client experience to our users as a fundamental component of SignUp4’s continued success. The Director must ensure that the client’s experience sets SignUp4 apart from our competitors, and that we are building and fostering a mutually rewarding business relationship for long term success.
The Director of Application Support is responsible for multiple customer service platforms that interface with the Company’s proprietary software which includes:

  • Event Management System, an online registration tool that enables meetings and event planners to create and manage event-specific Websites for meetings or events.
  • Travel Management System, designed to accommodate corporate meetings and travel departments that use a GDS to manage their travel.
  • Spend Management System, a business intelligence tool that provides planners and finance managers with visibility into enterprise-wide meetings spend.

The Director of Application Support is charged with establishing and promoting the Company’s client service vision: they will lead the Application Support team in achieving and delivering world-class systems and client support by driving continuous improvement in data management of customer complaints, reporting, complaint resolution, and talent development. The Director must be able to create, demonstrate, maintain and motivate standards of excellence for the Application Support team. This position is responsible for developing timely and effective improvements in product and process performance and for reporting to Leadership on the suitability and effectiveness of the product platforms, complaint management and regulatory reporting systems. The successful candidate must be a self-motivated business builder: one who can work independently in a software development environment and is capable of handling discussions and inquiries on technical areas relating to application support services and products.

Essential Duties and Responsibilities

  • Responsible for department’s performance KPIs and Customer Satisfaction ratings. Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs. Relies on experience and judgment to plan and accomplish goals.
  • Develops & implements appropriate metrics to track & monitor complaint management lifecycle to include but not limited to reporting, cycle time, and backlogs.
  • Outlines goals and expectations for team including overseeing the successful execution of customer/client daily calls and cases.
  • Sets the standard within the Division by responding to client inquiries the same day or no later than the close of business day. The Director is expected to create and maintain matrixes that measures the expected performances of staff and provides Leadership with corrective action plans when expectations are not met.
  • Provides strategic guidance across the company to maintain Client Satisfaction.
  • Collaborates with Development/QA/IT on product releases that may impact the division’s ability to knowledgeably respond to client’s inquiries and resolve related issues.
  • Monitors and ensures successful resolution of technical support cases in a timely manner; assists the Application Support team with resolving challenging tickets/cases before escalating to Development/IT.
  • Provides continual training and education of the staff to ensure they are furnished with practical and technical skills, state of the art product knowledge, processes and resources required to successfully service the Company’s client base.
  • Identifies and monitors trends involving incoming cases, and drives initiatives for continual improvement.
  • Participates in business forecasting, budgets, strategies, metrics and development.
  • Establishes and maintains professional business relationships with designated major clients to promote business growth, profitability and client satisfaction.
  • Sets service and performance benchmarks and goals for the division and team.
  • Other related duties and tasks as required or assigned.

Job Requirements

  • 8+ years broad based technical and client support experience, preferably in the software industry. Event management experience and training a plus.
  • Complete user knowledge of personal computer hardware and software including PC, Microsoft Windows, and Microsoft Office. Intermediate to advanced Excel and PowerPoint skills required for reporting, analysis, metrics, graphs, charts and presentations. Knowledge and experience working with decision support systems, service metrics, and client self-service solutions very desirable; Saleforce.com experience a plus.
  • Strong work ethic and ability to self-motivate and work independently.

Education/Experience

  • Minimum BS or BA degree in a technical, business or related field.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

Client Advocate (Major Accounts)

The Client Advocate / Major Accounts will be the primary point of contact (outside of Customer Support) and drive all business aspects of the Major Accounts’ client relationships as well as driving key initiatives within those accounts. This individual will be a trusted advisor within their client accounts, helping customers effectively use applications, increase their marketing sophistication and drive revenue through SignUp4’s Marketing Platforms. We are seeking professionals who are outgoing, articulate and enjoy relationship building at all levels within an organization.

Essential Duties and Responsibilities

  • Maintain clear understanding of the Major Account clients’ marketing plans and objectives, technology environment and organizational structure.
  • Maintain monthly meetings for Elite clients.
  • Perform quarterly reviews for all major accounts, with business recommendations for improved client performance.
  • Assist clients in increasing their revenue through SignUp4’s solutions and services, and by recommending relevant partner solutions.
  • Grow the Major Account MRR through upselling initiatives and referrals.
  • Establish and maintain high retention rates and high level of customer satisfaction by exceeding customer expectations.
  • Coordinate and drive internal engagements across SignUp4’s technical, business, and executive departments on behalf of clients.
  • Leverage CRM tools to build out profiles on the top 25 revenue producing customers.
  • Software demonstration over the web and at trade shows.
  • Oversee the implementation and onboarding for new Major Account customers ensuring a smooth and timely transition out of these phases.
  • Be an escalation point for the client base pulling in appropriate internal resources as needed.
  • Proactively manage client expectations.
  • Support Renewals and Client Services with all customer sponsor level interactions.
  • Other duties and responsibilities as required.
  • Be product proficient on the SignUp4 tools, including the rappidApp mobile solution.
  • Establish and strengthen relationships at multiple levels within client organization.

Education/Experience

  • BA or BS degree with 3+ years of Account Management experience.
  • Prior event management experience highly desired.
  • Relationship development skills at multiple levels within a client organization.
  • Knowledge of web-based software as a service (SaaS), preferred.
  • Proficiency with MS Office, Salesforce.com, and LinkedIn a plus.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Application Support Representative

The Application Support Representative (ASR) is the front line liaison between a client’s event planning need, request, inquiry and subsequent customized software program/platform usage and the Company’s highly developed sales, development, and IT divisions. The TSR excels at consistently achieving the harmonious balance of world class service, support and follow-through among multiple layers of reporting both externally and internally. The ASR position operates with a high level of responsibility and accountability, facilitating the delivery of legendary service, client trust, and client retention while simultaneously supporting the technical needs of the Company’s Event, Travel and Spend Management software users.

Essential Duties and Responsibilities

  • Delivers functional and pro-active management of SignUp4’s Event Management System (EMS), both existing and in development, for client satisfaction, retention and end user’s new and repeat business opportunities.
  • Constructs and maintains positive, long term business relationships with all clients, both internal and external, for the purpose of delivering consistent exemplary service to the impacted end user.
  • Tracks, expedites, coordinates, and monitors client’s requests and inquiries through SignUp4’s internal CRM systems.
  • Triage issues appropriately to maintain Master Service Level agreement.
  • Prioritizes time to complete assigned tasks (approx. 80 inbound calls / 55 Salesforce cases) weekly while maintaining a focus on productivity and customer satisfaction.
  • Utilizes logging tools to accurately document conversations and/or correspondences throughout the day.
  • Manages work to ensure timely resolution of customer issues and keeps management informed of escalated issues and status.
  • Attends team meetings, conference calls, and training classes.
  • Other duties as required.

Education/Experience

  • Two Year College Degree or minimum 5 year related experience and/or training; or equivalent combination of education and experience.
  • Proven track record of solid, progressive client service skills and technical skills, which result in consistent client satisfaction.
  • Proficient in the use of the Microsoft Office Suite, internet browsers (IE, Firefox, Chrome, Safari, etc) and other cloud based software.
  • HTML and JavaScript experience is highly desired.
  • Experience using Salesforce, FogBugz, and text editor tools are a plus.
  • Freelance Web design experience a plus
  • Event planning experience is a plus.
  • Exemplary communication skills – oral and written.
  • Recent graduates are encouraged to apply.

Language Ability
Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and client facing correspondence. Ability to speak effectively before groups of clients or employees of organization.

Math Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Effective in the use of Boolean logic.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Work Environment
The noise level in the work environment is usually moderate.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.