SignUp4 provides event planning software for corporations to manage all aspects event planning, from online registration to travel and spend. All of our products are developed, sold and supported in our Atlanta, GA. office.
If you would like to submit your resume for consideration for open positions, please inquire at jobs@SignUp4.com
No phone calls, please.
SignUp4 is an equal opportunity employer.
Client Services Technical Analyst
Reports To: Client Services Manager
FLSA Status: Exempt
Supports technical needs on a Software as a Service platform for users in the Event Management field.
Essential Duties and Responsibilities
- Handles recognition, research, isolation, resolution and follow-up for routine user issues; triages and escalates more complex issues.
- Tracks incoming calls and emails using Salesforce. Maintains history records and related issue documentation in FogBugz.
- Consults with system programmers to explain software issues or to recommend changes to the software platform.
- Performs other related duties and tasks as necessary or as assigned.
- Teaches clients on the software platform via the SignUp4 University and custom training sessions.
Two Year College Degree or minimum 2 year related experience and/or training; or equivalent combination of education and experience. Event planning experience is a plus. Proven track record of solid, progressive client service skills, which result in consistent client satisfaction. Exemplary communication skills—oral and written.
Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have working knowledge of the Microsoft Office Suite and Internet software. HTML, Flash, and Dreamweaver are a plus however will train the right person.
Certificates and Licenses
No certifications needed.
This job has no supervisory responsibilities.
The noise level in the work environment is usually moderate.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.